1. How do I register?

To register via SMS, kindly send “JOIN” to 29098. You will receive a confirmation message from 29098 confirming that you are now registered and ready to bet.

To register online, visit maybets.com and select ‘JOIN’. Enter your phone number and the password you would like to use, then finally click on ‘REGISTER’. Enter the verification code sent to you via SMS to log into your Maybets account where you will be awarded KSH 50 Karibu Bonus!

2. How much does it cost to register?

It is free to register online.

For SMS registration, mobile SMS charges of Ksh 2/- will apply for sending the message.

3. How do I deposit money into my Maybets Account?

• Go to your Mpesa menu
• Select Lipa na Mpesa
• Enter the PayBill Number 498098
• Account Number: Maybets
• Enter the amount
• MPESA PIN and select OK

The funds will then be available in your Maybets-wallet

4. How do I place a BET?

To place single bet via SMS send “GAMEID#PICK#AMOUNT TO 29098” To place a multi-bet send “GAMEID#PICK#GAMEID#PICK#AMOUNT TO 29098”

The mobile SMS charges of Ksh 2/- will apply for sending the message.

To bet online, log into maybets.com. Select preferred matches, click on PLACE BET. You will receive a confirmation message that your bet has been placed.

5. What is this message I receive after placing a bet?

The message received after placing a bet is a bet confirmation message - Bet slip or BETID used for identifying each bet.

6. What do I do after I receive the Bet slip or BETID?

Once you have placed a bet and received a confirmation message with your predictions from the short code 29098, you can either choose to continue placing more bets to increase your chances of winning or wait for the result of the bet placed.

7. How do I check the balance in my account?

Send the word ‘Bal’ to 29098.

The mobile SMS charges of Ksh 2/- will apply for sending the message.

8. How do I withdraw money from my account?

Send the word W#Amount to 29098. E.g., To withdraw 300 send the word W#300 to 29098.

9. How to withdraw via Web?

• Open your web browser and type in: maybets.com
• Select login.
• Enter your number and password to access your account.
• Select ‘Withdrawal’ Tab on the right side of your device.
• Enter the amount you wish to withdraw (minimum 100/=)
• Select ‘Request Withdrawal’

10. Are there withdrawal charges?

MPESA charges will apply.

The mobile SMS charges of Ksh 2/- will apply for sending the message.

11. What is the usual withdrawal processing time?

Withdrawals are paid instantly (up to a limit of KES 70,000 per day). If your withdrawal does not process instantly, please contact us on 0701001000.

12. If I place a bet and there's a balance in my Maybets account, what happens to the rest of my money?

Your balance remains in your account until you are ready to play again.

13. Is there a limit to how many bets I can place?

No, you can place as many bets as you wish.

14. How many selections can I add to my betslip?

The maximum number of selections you can add to your bet slip is 30.

15. What is a Maybets free bet?

A Free Bet entitles you to place a bet at our expense! Select your bet, we pay the stake and you keep the winnings in your Maybets account. E.g., You place your Ksh 50/= Free Bet at odds of 4.59: if your selection wins, you get Ksh 130 (stake of Ksh 50/= x odds of 4.59 = Ksh 180 (excise duty & withholding tax is applicable), minus Ksh 50/=) without any risk on your side.

16. How do I redeem my free bet?

Maybets offers a Free bet worth KSH 50/= to all new players. It’s easy to make your Free bet:

• Enter your phone number
• Choose your account password (6 or more characters)
• Select 'Submit Free bet' to place the bet

Your Maybets account will be created and your Free bet will be placed. Please don't forget to verify your account once you receive our SMS code; unverified accounts will lose their Free bet after 48 hours.

17. How long are the free bets valid?

Free bets are valid for 48 hours (2 days).

18. What should I do if I wish to dispute the resulting of a bet?

You should contact our Customer Service Team providing your mobile phone number, the Bet ID in question and all details concerning the dispute.

19. What are Void Matches?

When a game is cancelled/postponed/suspended/abandoned, kindly be patient and wait for at least 24 hours for the match to be rescheduled.

If that does not happen within that period, we void that match and the stake/bet amount is refunded in case it was only a Single Bet. For a Multi bet, the affected match will be settled with an odd of 1.0.

20. Forgotten Password

If you have forgotten the password to your Maybets account: Kindly visit our website maybets.com, click on ‘LOGIN’, and then click the ‘Forgot’ option.

• Enter your phone number and click on ‘Get Reset Code’ option. The reset code will be sent to your phone via SMS- please note this is NOT the password.
• Key in the 4-digit code in the ‘Code’ box- type in a preferred password-confirm the password.
• Ensure all required fields are filled in, and then click on ‘Change Password’. Your screen will display a ‘Password successfully reset’ – kindly log in and access your Maybets account.

21. How to check your Bet Outcome

To check your Bet outcomes:

• On our Website: maybets.com
• Click on ‘My Bets’

22. Where can I find Terms & Conditions?

At the bottom of the website (footer) you will find our provisions.

23. What is 20% Withholding Tax?

Withholding tax on betting was passed and introduced into the Finance Act; it is 20% of your net possible win i.e., Total possible win - stake.

24. Why are you implementing this?

This is a legal requirement that we have implemented in compliance with the regulatory rules.